Question 1

What can I expect from BUBBLE WORLD?

Accepted Answer

You can expect an immersive experience with different rooms that feature different bubble themed activities.

Question 2

Does the experience take place in an indoor or outdoor venue?

Accepted Answer

The experience will be held in an indoor venue.

Question 3

Is the experience accessible for deaf people?

Accepted Answer

Yes, the experience is primarily visual with informative signage throughout the venue.

Question 4

Will there be strobe lights?

Accepted Answer

The experience contains strobe lights, if strobe lights affect you, please do let our staff know upon arrival.

Question 5

Can I take photos or record the experience?

Accepted Answer

Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.

Question 6

How long does the experience last?

Accepted Answer

The experience takes approximately 60 minutes but you are welcome to stay as long as you want.

Question 7

Will I be able to pay cash?

Accepted Answer

The online tickets can only be paid by card. Onsite tickets, merch items and food and beverages can be paid in cash or card.

Question 8

Are children allowed to do the VR on their own?

Accepted Answer

Children from the age of 8 onwards are allowed to participate in the VR room on their own.

Question 9

What is the difference between a VIP ticket and a regular ticket?

Accepted Answer

The difference between the two tickets is that the regular one includes only the entrance to the experience, while the VIP one includes the VR experience, a skip-the-line and one poster of the bubbleverse.

Question 10

Can I purchase a ticket at the event?

Accepted Answer

It is recommended that you buy tickets in advance, tickets onsite will be dependent on capacity and availability.

Question 11

Where can I get tickets?

Accepted Answer

On the Fever App, available on Google Play and Apple Store
On the Fever website

Question 12

Are refunds allowed? What is the exchange policy?

Accepted Answer

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.

Question 13

Is there a suggested dress code for this experience?

Accepted Answer

There is no specific dress code for the experience except for mandatory socks at the bubble bath - also please be considerate of the mirror-floors in some rooms ;-)

Question 14

More questions?

Accepted Answer

If you have any more questions, please contact us using this form.

Question 15

Do I need to arrive at the start of my scheduled session?

Accepted Answer

It is recommended that you arrive within the time stated on your ticket, but you can arrive within the next 30 minutes.

Question 16

What happens if I arrive late?

Accepted Answer

Your ticket will still be valid, but you may be required to wait until there is space in the following time slots.

Question 17

Can I bring animals?

Accepted Answer

No, this event is not pet-friendly, service animals are allowed.

Question 18

Is there an age requirement?

Accepted Answer

All ages are welcome! Children under the age of 3 can visit free of charge, and minors under the age of 16 need to be accompanied by adults.

Question 19

Is it appropriate for young kids?

Accepted Answer

The experience is designed for all ages to enjoy! For younger kids, there will probably be details and installations of the Bubbleverse that they will not be able to fully appreciate.

Question 20

What are the prohibited items at the experience?

Accepted Answer

Weapons, drugs, outside food & beverage.

Question 21

I can’t find my ticket - what now?

Accepted Answer

On the Fever app, in the Tickets section. If you haven't already, you can download the app from Google Play and Apple Store
On the Fever website
In the purchase confirmation email Fever sent you.
If you still cannot find your ticket, please write to us here.

Question 22

From which age onwards do I not need to be accompanied by an adult?

Accepted Answer

From the age of 16 onwards.

Question 23

Do I need to print my ticket?

Accepted Answer

No, printing is not needed.