Question 1

What can I expect from Bubble Planet Montreal?

Accepted Answer

At Bubble Planet Montreal you’ll find an immersive and interactive world of experiences with over ten imaginative rooms – from giant soap bubbles to colorful balloon landscapes to a VR zone. You can play, marvel, take photos, and leave everyday life behind.

Question 2

Where is the experience located?

Accepted Answer

The experience takes place at Place Bonaventure, in 800 Rue De la Gauchetière O #240, Montreal, Quebec H5A 1K6, Canada

Question 3

How can I get there?

Accepted Answer

By Foot or Car

Arrive via rue Saint-Antoine or rue De La Gauchetière West. Enter the building at 800 De La Gauchetière Street West. Go up to the security desk (stairs and accessible elevator in lobby), and turn right to the exhibit lobby. Parking is available (25$ per day) at Place Bonaventure, visitor lot.

By Metro (Subway)

Exit at Bonaventure Metro Station (Orange Line) and take the station exit for Le 1000 De La Gauchetière (shorter path than Place Bonaventure exit). Follow the corridor and escalators until you reach the exhibit lobby in Place Bonaventure (located to the right of the security desk, level 1).

*For accessible entrance from the metro, take elevators to the street level, exit outside and enter Place Bonaventure from the main entrance at 800, De La Gauchetière Street West, go up to the security desk (stairs and accessible elevator in lobby), and turn right to the exhibit lobby.

From Place Bonaventure parking

Take the elevators to level 1. Pass the Hotel Bonaventure lobby entrance and at the end of the corridor, turn left. Turn right to the exhibit lobby (located next to the security desk)

From Hotel Bonaventure

Exit the Hotel Bonaventure lobby towards Place Bonaventure, and turn left at the end of the corridor. Turn right to the exhibit lobby (located next to the security desk)

Question 4

Does the experience take place in an indoor or outdoor venue?

Accepted Answer

This experience takes place in an air-conditioned indoor space.

Question 5

How long does the experience last?

Accepted Answer

The experience takes approximately 60 minutes but you are welcome to stay as long as you want in each room before moving on to the next one, it is a one way system so make sure to make the most out of each room!

Question 6

Is parking available?

Accepted Answer

There is a car park next to the venue. Those parking spots are paid.

Question 7

Will there be additional sessions/dates?

Accepted Answer

Unfortunately, we cannot guarantee additional dates. You can find current availability on the page with confirmed times and dates.

Question 8

Does the experience include Virtual Reality?

Accepted Answer

Yes, this experience includes Virtual Reality. Please check if your ticket includes this option. Children aged 8 and older may use the VR room independently.

Question 9

Is there a dress code?

Accepted Answer

No specific dress code applies. However, socks are required in the ball pit. Please note that some rooms have mirrored floors

Question 10

Is merchandise available for purchase?

Accepted Answer

Yes, merchandise can be purchased on-site.

Question 11

Can I purchase a ticket at the event?

Accepted Answer

It is recommended that you buy tickets in advance, as tickets onsite will be dependent on capacity and availability.

Question 12

Where can I get tickets?

Accepted Answer

You can get tickets from:

The Fever App, available on Google Play and Apple Store.
The Fever website.

Question 13

Do I need to print my ticket?

Accepted Answer

You don’t need to print anything, you only need to show your Fever ticket(s) in the app or email upon arrival at the venue.

Question 14

Are refunds allowed? What is the exchange policy?

Accepted Answer

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.

Question 15

I can’t find my ticket - what now?

Accepted Answer

You can ﬁnd your ticket with the QR code in the Fever app, within the Tickets section. If you don't have it installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot ﬁnd your ticket, please contact us.

Question 16

Is there a Military discount?

Accepted Answer

No.

Question 17

Do children under 2 have to pay for a ticket?

Accepted Answer

Children from 0-2 years old enter for free and you don't need to buy a ticket.

Question 18

Can I hire the venue for a private or company event?

Accepted Answer

Yes, please fill out our request form here.

Question 19

Is there a suggested dress code for this experience?

Accepted Answer

There is no specific dress code for the experience except for mandatory socks at the bubble bath - also please be considerate of the mirror-floors in some rooms ;-) 
Shoes however are required through venue, with the exception of the Bubble Bath room.

Question 20

Can I pay in cash?

Accepted Answer

No, we are sorry. This attraction only accepts card and online payments.

Question 21

Do I need to arrive at the start of my scheduled session?

Accepted Answer

It is recommended that you arrive within the time stated on your ticket, but you can arrive within the next 30 minutes.

Question 22

What happens if I arrive late?

Accepted Answer

Your ticket will still be valid, but you may be required to wait until there is space in the following time slots.

Question 23

Can I bring animals?

Accepted Answer

No, this event is not pet friendly. However, service animals are allowed.

Question 24

Is there an age requirement?

Accepted Answer

All ages are welcome! Children aged 2 and under can visit free of charge and minors under the age of 17 need to be accompanied by adults.

Question 25

Is it appropriate for young kids?

Accepted Answer

The experience is designed for all ages to enjoy! For younger kids, there will probably be details and installations of the Bubbleverse that they will not be able to fully appreciate.

Question 26

Is the venue ADA compliant?

Accepted Answer

The exhibit is wheelchair accessible. Due to the nature of the experience, some parts of this experience may be less suited to customers with physical access requirements.

Question 27

What are the prohibited items at the experience?

Accepted Answer

Weapons, drugs, outside food & beverage.

Question 28

Do you offer free tickets for carers?

Accepted Answer

For people with disabilities, the accompanying person is entitled to free admission while they themselves pay the reduced price.

Question 29

Is there a Lost & Found?

Accepted Answer

We would recommend to ask the staff at the venue if they have found your belongings. If you cannot ask them on site, please contact us.